Privacy Policy

1. Introduction

Petavue, Inc. ("Petavue," "we," "our," or "us") is an AI-powered business insights service that unifies data, automates business insights, and provides actionable reports. This Privacy Policy explains how we handle personal data collected through our platform, services, and website.

If you have any questions about our practices, you can contact us at:

Email: support@petavue.com

Address: 1100 NE Campus Pkwy #200, Seattle, WA 98105, United States

2. Information We Collect

We collect information to provide better services and improve user experience. This includes:

A. Information You Provide to Us

• Account Information: Name, email address, company name, job title, phone number, etc.
• Customer Support Requests: Details provided when you contact us for support.

B. Information We Collect Automatically

• Usage Data: Device type, IP address, browser type, session duration, pages visited, clicks, and user interactions.
• Cookies and Tracking Technologies: Information about user behavior collected through cookies, web beacons, and similar tools (see Section 9).

C. Information from Third Parties

• Integrations: Data from connected platforms like Salesforce, HubSpot, Snowflake, and other business and data systems if integrated with Petavue.

3. How We Use Your Information

We use your data for the following purposes:

• Service Delivery: To provide and personalize your experience with our platform.
• Analytics and Improvement: To analyze trends and improve performance, reliability, and features.
• Communication: To send product updates, reports, service announcements, or promotional content (with your consent).
• Compliance and Security: To enforce agreements, ensure data security, and comply with legal obligations.

4. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

• Service Providers: Cloud storage providers, analytics services, and IT support providers.
• Legal Compliance: Authorities if required by law or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Google API Data

Petavue may access Google user data when a user connects supported Google services such as Google Ads or Google Analytics.

For Google Ads, Petavue may access advertising account structure, campaign configuration, performance metrics, conversion data, targeting information, and other data made available through the Google Ads API. Petavue uses this information to provide advertising reporting, monitoring, analytics, optimization, and account-management functionality requested by authorized users.

For Google Analytics, Petavue may access read-only analytics and reporting data made available through Google Analytics APIs. Petavue uses this information to provide website and marketing-performance reporting, analysis, and related user-facing functionality.

Petavue stores Google OAuth credentials and authorized Google data only as necessary to provide the connected features requested by the user. OAuth credentials are stored securely and are not disclosed to unauthorized third parties.

Google user data is used only to provide or improve user-facing Petavue functionality associated with the connected Google service. Petavue does not sell Google user data.

Users may disconnect their Google integration from Petavue at any time. Users may also revoke Petavue’s access through their Google Account permissions. Where applicable, users may request deletion of data associated with their connected Google account in accordance with Petavue’s data deletion and retention procedures.

Petavue’s use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements.

6. Data Security

We take reasonable precautions to protect your data, including:

• Encryption: Data is encrypted during transmission (TLS) and storage (AES).
• Access Controls: Role-based permissions and two-factor authentication (2FA).
• Monitoring: Continuous monitoring for unauthorized access and vulnerabilities.

7. Data Retention

We retain your data for as long as necessary to provide services or as required by law. When data is no longer needed, we delete or anonymize it securely.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access and Correction: Request a copy of your data or correct inaccuracies.
• Deletion: Request that your data be deleted.
• Data Portability: Receive your data in a commonly used format.
• Marketing Opt-Out: Opt out of receiving marketing communications by using the "unsubscribe" link in our emails.

To exercise your rights, contact us at support@petavue.com.

9. Cookies and Tracking Technologies

Petavue uses cookies and similar technologies to enhance your experience.

• Essential Cookies: Required for platform functionality.
• Performance Cookies: Used for analytics and platform performance.
• Marketing Cookies: Used for targeted advertising (if applicable).

You can manage cookies via your browser settings or through our cookie preference manager.

10. International Data Transfers

If you access our services from outside the United States, your data may be transferred to, processed, and stored in the U.S. We ensure that appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make changes, we will notify you through our website. The "Effective Date" at the top of this policy will indicate when it was last updated.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you can contact us at:

Email: support@petavue.com

Address: 1100 NE Campus Pkwy #200, Seattle, WA 98105, United States